mr alex on...
How Leaders Learn
Although failures are inevitable along any Leadership journey, succumbing to a herd mentality is amongst the worse type of failure—excessive compliance and deference to conventional wisdom should be a red flag on your Leadership journey. All Leaders have a contrarian streak—a tendency to consider what others won't think, don't study or find hard to learn, and go where others won't tread. It is not unusual for Leaders to occasionally make a wrong decision. No surprise if nobody else will take responsibility for making a decision! The good news is that Leaders learn from their failures by necessity and always seem to end with a triumph.
Leaders love challenges, turning around a failing business or re-organising an underperforming organisation. Before investors plough more of their hard-earned money into an enterprise, they want the comfort of having a Leader who can perform beyond their expectations. Otherwise, they would do it themselves! Leaders learn to plan and visualise how their business or organisation will look in the future. Leaders work towards their vision by setting goals that answer the 'when', 'how', and 'whom'. Leaders develop an ability to take intelligent risks and drive the changes required whilst focusing on their goals. They share their vision with the people they are responsible for because Leaders know that success comes only through people.
The primary job of a Leader is to get the best out of the people they are responsible for. To gain their trust and confidence through improving performance and being consistent. Leaders practise and develop a mindset that takes responsibility through building trust. The key is to build momentum through a commitment to winning people's confidence in your Leadership.
Learn from your customer, get to know their process as well as they do, and make them see you are interested in their challenges. Find out what they need that you are not providing for them, look at doing more to make their products or services a success - get involved - show them you care. Customer service is a never-ending story; you can always do more for them - become someone they looked to when they needed something yesterday! The only standard acceptable for customer service is - fabulous! Knock their socks off, help them succeed, and mark my words - so will you!
Leaders do not seek glory but work hard to exceed their ambition. They have experienced failure and learned how to bounce back - quickly.
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Create success - it only works!"